Delivery & Storage

Product Pickup, Delivery & Storage

Effective October 1, 2016

 
We at Suburban Sit want you to have a seamless pleasant experience of receiving your new items into your home. Here are our policies and programs outlining Product Pickup, Delivery or Storage of your new goods.
 

Local Delivery Fee
Wednesday only, $500+ purchase
FREE
Local Delivery Fee
Other than Wednesday, <$500
$100*
Additional Time at Delivery Site
(read more)
Paid to 3rd Party Service
Storage Fee
(6 month maximum)
$50 per month**

 
* Paid at time of Purchase | ** Charged monthly to CC on file


What if I want to take my new purchases home today?

Product Pickup by Customer – If you chose to pick up your purchased goods, please arrange for pickup from our location at 98 N. Main St, Hudson, Ohio, 44236. We have a Customer Pickup Dock located at the rear of the building. Suburban Sit personnel will assist you with the removal and loading of the purchased goods. Please arrange for pickup from our location within 72 Hours of purchase. Our store facility does not have the ability to maintain long term storage needs. We do, however, offer a long term fee based Storage Plan if you require this service. After 72 hours, your goods will automatically be moved to our long term storage facility and fees will apply.


What if I need long term storage of my purchased goods?

We offer a long term Storage Program for your purchased goods. The Storage Program is a fee based program whereas your goods will be moved to that location upon your request. The monthly fee is $50 per month with a maximum time limit of 6 months. At the end of 6 months, you will be contacted to remove your purchased goods. Any goods being refunded or returned at that time will be accessed a 15%* restocking fee. (* of the original purchased retail price)


What if I want my goods delivered?

A 3rd party vendor has been contracted to perform your local delivery service. Local delivery is defined as a 50 (fifty) mile radius from Suburban Sit in Hudson. In order to ensure that your delivery is successful, your participation is needed. You will be contacted by either the delivery service or us and receive a Delivery Date and Estimated time. Please note that this is not a guaranteed delivery date/time for your order. Many factors can affect the delivery including weather and transit time to the delivery address.
 
When the delivery provider receives your order and is ready to schedule a delivery date, they will attempt to contact you at the telephone number that you provided in your order. At that time, they will let you know what days of the week they are able to deliver to your area. Deliveries will be made between the hours of 8am and 7pm on the delivery day you select. The delivery company will call you prior to the scheduled delivery and will provide you with an approximate time window. The delivery company will make every effort to deliver within the time window provided.


How to prepare for your delivery?

The Delivery Company has been contracted to perform the delivery service to one room of choice at the delivery address. If the delivery cannot be made to this room, the transporters will place your products in an alternate room at the same address. Please make sure there is adequate access and space to complete the delivery – prior to delivery ensure that there is adequate room to make the delivery considering hallways, staircases and elevators.


Who needs to sign for my delivery?

Either you or your representative, that is 18 years of age or older, must be present to receive the merchandise at the agreed upon day and time window. If no one is available to receive the delivery, a re-delivery fee may be applied to your order. This agreement is with you and Suburban Sit. Neither Suburban Sit nor the 3rd party Delivery Company that has been contracted by Suburban Sit to perform the delivery will be held responsible if you decide to hire a 3rd party contractor to accept, receive and sign the handover of items without the notations of visible defects of packaging, damaged items, or missing merchandise.


What am I responsible for upon delivery?

Please be sure to sign the Delivery Order Note in the presence of the Delivery Company representative to indicate your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem on the Delivery Note and contact us at 330-342-4128 within 24 hours of your delivery. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition. For any other problem with your order, please refer to our return policy.


What additional fees may apply?

There may be circumstances that require additional payment by you if the conditions mentioned have not been met or you require special services outside of our standard delivery. 
[For example, if you need a specified time window, your address is not truck accessible, you were not available for your scheduled delivery, delivery not made due to unsafe conditions, not indicating missing pieces on the delivery note, etc.]


Will the delivery team move other items at my request?

Yes. Our delivery crew, (depending on their schedule) can be asked to move items around in your delivery address. Additional time is billed to you according to the fee schedule shown below.


Out-Of-State / Non-Local Deliveries

We currently do not have any out-of-state or long haul delivery services. Our local delivery program is designed within a 50 (fifty) mile radius of Hudson, Ohio. You may contact any number of LTL Freight services to inquire about delivery rates and schedules for out-of-state and long haul.
 
Please note – we do not deliver to Tradeshows or 3rd Party Freight Forwarders.
 

Take 30% off all Fall décor items, now through end of November!